FAQ

Some answers to some frequently asked questions can be found below.

If you have any additional questions, please reach out and we will be happy to help!

What is provided in my suite?

Keurig coffee maker, blender, toaster, shampoo, conditioner, hair dryer, bar soap, beach towels

What type of coffee pot is in my Suite?

Keurig coffee maker

Is the water safe to drink in the Suite?

The water is city water, similar to the tap water you would have at home.

Can I walk to restaurants & beaches?

It is under a 10 minute walk to downtown where numerous restaurants are located. From there, the closest beach is accessed by a 20-30 minute hike

Where is the closest grocery store?

There is a grocery store located just downstairs, in the same building as Marketplace Suites!

Is there daily housekeeping?

Housekeeping is not included during guest stays at Marketplace Suites, but it can be arranged on request.

Are there extra blankets and pillows provided?

Blankets and pillow for the pullout couch are provided (if there is one in your suite). Otherwise, we do not provide extra blankets and pillows.

What should I know when snorkeling, beaching and boating?

Is tipping included in my stay?

Tipping is not included and is greatly appreciated. Tipping is customary for the housekeeping and concierge services.

Can I have my suite stocked with groceries?

You will find a grocery store, a coffee shop, a deli and grab n go all located conveniently within the Marketplace.

How do I get to St. John?

Regardless of where you’re headed in the U.S. Virgin Islands, visitors must fly into either St. Croix or St. Thomas, both of which have airports. The U.S. Virgin Islands are readily accessible from the American mainland. St. John does not have an airport. The closest airport is St. Thomas in the USVI capital city of Charlotte Amalie. There is also a ferry to get to St. John is on the other side of St. Thomas from the airport. There are two main airports on the USVI: Henry E. Rohlsen Airport (STX/TISX), also known as HERA, and Cyril E. King Airport (STT), also known as CEKA. If there is no direct flight from where you are, the islands can also be reached through common hubs like New York, Miami, Atlanta, Charlotte, Chicago, Dallas-Fort Worth, Philadelphia, Ft. Lauderdale, Boston, Detroit, Minneapolis-St. Paul, and Washington D.C. In addition several flights depart every day from San Juan, Puerto Rico to St. Thomas. Since most flights are offered every day throughout the year, the Virgin Islands are very well connected, making them an attractive location easily reached even on short notice.

How do I get from St. Thomas to Marketplace Suites?

Once you arrive on St. Thomas, you have several options to continue to Marketplace Suites. The most common option is to taxi to Red Hook and board the hourly ferry to Cruz Bay, St. John.

Marketplace Suites is a short walk from the ferry dock in Cruz Bay. If you have a lot of luggage, taxis line the street near the ferry.

Renting a car is also an option.